![]() As a member of the Communities Team, you can expect to do the following: The new team member will become part of Northrop Grumman's Army Knowledge Online (AKO) program supporting over 1.9M users worldwide on what has been recognized as the world's largest intranet portal. Northrop Grumman is seeking an AKO Communities Customer Service Rep to support enhancement projects and day-to-day operations for the new AKO 2.0 system at Fort Belvoir, Virginia or the Northrop Grumman office in Herndon, Virginia. As we continue to build our talented workforce we look for professionals that exemplify our core values, leadership characteristics, and approach to innovation. Here at Northrop Grumman we are comprised of professionals that bring different perspectives, are curious about the world, accepting of each other, and understand that the more ideas, backgrounds, and experiences we bring to our work than the more innovative we can be. As a leading global security company providing innovative systems, products and solutions to customers worldwide, Northrop Grumman offers an extraordinary portfolio of capabilities and technologies. With a favorable budget, all improvements can be done in real-time.Are you interested in expanding your career through experience and exposure, all the while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman may be the place for you. Under the final recommendation, more funding should be allocated to AKO, because most of the needed improvements have not been made due to the limited budget. In this way, useful results and feedback will be provided to the users through the search engines (Gould, 2010). The second recommendation encompasses opening the search engines to search for data from the internet rather than limiting it to searching data in the intranet. The major recommendations for improving AKO encompass providing Common Access Cards to Army Retirees and family members as this will augment their Logging in. ![]() Owing to the secure characteristic of AKO, a system outrage is a factor that does not affect the Army managers. Though a secure password is essential, many soldiers complain because of the three security questions that have to be answered before logging in. This is in contrast to such portals as SharePoint that allows the making of necessary adjustments in real-time. Its multistep permissions system makes the collaborative tools to be cumbersome and very slow hence, the receipt of information is slow (Gould, 2010).īefore adjustments can be made in AKO, many steps have to be taken. Essentially, such useful links as references and publications are either in existence or buried. It is said to be a poorly designed portal, as the search engine generates unpredictable and wild results. Essentially, soldiers can access various travel, legal, benefits, family and reference services, and products effectively and efficiently without incurring additional costs.ĭue to its negative impacts, AKO has received various criticisms. Through the AKO’s Medical function, soldiers can easily access their medical records, past physical exams, deployment readiness status, and DNA. The provision of financial information to soldiers has been made efficient and effective through the AKO’s Finance function. The learning programs that can be accessed through the AKO Training Function have enabled soldiers to earn promotion points and college credit points for augmenting their education outcomes. The efficiency and effectiveness of the rehabilitation and diagnosis of the soldiers that have been wounded in the field have been augmented through the AKO application of Wounded Warrior (Rosenberg, 2006). This enhances the easier and efficient recruitment of the best employees suited for army civilian jobs. The first positive impact encompasses allowing access to army civilian job vacancies. Essentially, it offers the army with a single entry point for accessing the internet and sharing information and knowledge.ĪKO has augmented the efficiency and effectiveness of various business processes in the Army hence, culminating in various positive impacts. AKO provides access to the Army web services, tools and assets, regardless of the location of all members of the National Guard Reserves, select contract workforce, DA Civilian and Active Duty, as long as they possess an account. It encompasses the world’s largest intranet, with a user base of up to two million.
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